RougeGorge Lingerie partnered with Vica Ventures to revolutionize their customer service operations. By automating the entire customer service pipeline with AI, we created an ecosystem capable of managing inquiries, processing orders, and resolving issues in real-time. Our solution included natural language processing (NLP) tools for copilots, AI-driven email responses, and an integrated feedback loop to continuously improve service quality.

This transformation not only reduced response times by 80%, but it also allowed RougeGorge Lingerie to handle a growing customer base without increasing operational costs. A clear use case is the automated copilot, which seamlessly manages over 90% of customer queries, freeing up human agents for more complex issues. Additionally, the AI system provides real-time insights into customer preferences, enabling targeted marketing campaigns that have driven a 20% increase in sales.